After evaluating the threaded inserts to ensure specification for the triad series, Craftco found the root of the other vendor’s externally threaded inserts weren’t cut to the depth (it was a U-shape instead of a V-shape) and several of the insert’s major outer diameters were out of tolerance—meaning the threads weren’t meshing properly and could not function. Craftco relayed these results to the customer and were promptly contracted to make over 300 new threaded inserts; in addition, Craftco fixed other issues with drafting and printing in order to guarantee the new inserts functioned correctly. Finally, Craftco checked the inserts with certified thread gauges to ensure quality and delivered to the customer.

Craftco’s ongoing commitment to quality, care, manufacturing capability, continuous improvement, and customer service alleviated turnaround issues and improved downtime/ lead time for the customer. Most importantly, the parts fit as required and the grinder head issue was resolved.